Dedicated Onboarding and Support
Our dedicated team ensures a smooth onboarding process, guiding you through every step of setting up and using our ESG reporting platform. After onboarding, we continue to provide support whenever needed, helping you navigate any questions or challenges along the way.
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The support process
Once you acquire our platform license, we’re committed to providing dedicated onboarding and continuous support to ensure a smooth and successful experience.
1. Onboarding
Our onboarding process typically includes three online sessions, where we first assess your current ESG journey and then provide an in-depth walkthrough of the platform’s features.
We tailor the content as needed to ensure it aligns with your specific requirements, making the onboarding experience as relevant and effective as possible.
2. Continuous support
Our customer support team is always available to assist you through email, chat, or phone when needed.
Whether you have questions or need help navigating the platform, our continuous support ensures you always have the guidance and resources to make the most of our ESG reporting tools.
Start slow or start fast
You have the flexibility to choose how quickly you'd like to integrate our platform into your daily operations. Whether you prefer a gradual approach, entering data step-by-step to minimize disruption, or a faster, more aggressive rollout, the platform is designed to support you at every stage.
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You can build your ESG report at your own pace, ensuring a smooth transition without overwhelming your team.
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You will find your own pace and preferred way of building the report, but some of the most popular approaches are: